Make a complaint
Complaints process
If you believe that I've treated you unethically, you have the right to make a complaint. As a registered psychotherapist with the Psychotherapy and Counselling Federation of Australia (PACFA), my conduct is governed by the PACFA Code of Ethics.
In order to lodge a complaint with my advisory body, please send an email to ethics@pacfa.org.au with:
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your name and contact details;
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my name (Sam Baran);
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a description of your complaint; and
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the date on which the specific incident occurred (if it was a specific incident).
PACFA's complaints handling process specifies that your complaint should be acknowledged within 48 business hours, and a PACFA staff member should contact you about your grievance or complaint within 2 weeks. Any concerns about this process should be taken up with PACFA directly–I do not oversee any part of the complaints submission process.
For more information, visit PACFA's Complaints Procedure page.